Terms and Conditions

The terms and conditions as set out hereunder constitute the entire agreement between you and Elite cruise. By accessing, browsing and using our website to complete a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below ( Inclusion the privacy statement);

Booking and Confirmation:

  • The booking should be made through Halongelitecruise.com website or email to: sales@halongelitecruise.com
  • A booking is only confirmed when you receive the on-line booking confirmation email.

Complaints and Claims:

In case the service we provide isn’t qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complain is rational.

Responsibilities and Insurance:

Delays, cancellations due to very bad weather or its effects on the cruise or its equipment are rare and usually quite limited but in any such case Elite cruise will be under no obligation to provide compensation and will have no liability for consequential loss.
Elite cruise, their servants, agents and employees are not under any liability whatsoever in respect of personal injury, loss or damage to effects, howsoever caused, while you are attending a cruise. So we strongly recommend you take out travel insurance to cover loss of personal effects, medical expenses and cancellation.